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DIRECT Secure Messaging

Service description & features
KeyHIE DIRECT Secure Messaging brings healthcare professionals closer together with a secure, encrypted email service that makes it easier to send and receive messages and attachments with protected health information (PHI).

  • Integrated with the Keystone Health Information Exchange, providing access to KeyHIE participant directory
  • KeyHIE is one of Pennsylvania’s certified health information service providers (HISPs)
  • Enables providers to meet meaningful use stage 2 – transitions of care and patient engagement measures
  • Real-time provider notifications for transitions of care and ACO Requirements
  • Lab results and hospital reports delivered to your mailbox
  • KeyHIE Transform converts emergency medical service, health agency and long term care reported data into continuity of care-formatted documents for health information sharing through Direct and HIE.
  • Support for web-mail or integration with many electronic health record systems
  • Deliver patient referrals to a specialist to coordinate patient care plans
  • Provides ability to audit your own secure message delivery
  • Delegate access for support staff to manage mailbox on behalf of provider
  • Competitive pricing and bulk rates available
  • It is available via a laptop, desktop or iPad web browser.

Service implementation & support
To use this service, users must have a KeyHIE Provider Portal account and a KeyHIE DIRECT Secure Messaging account.

Additional information to include pricing and next steps in obtaining this service may be obtained by emailing or by calling 570-214-9438.

Support is available 24/7. Help with resolving problems and issues with this service can be obtained via email during regular business hours at or after hours at 570-271-8092.

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